Terms of Sale
Healthy Pet Foods is the official New Zealand distributor of GO! Solutions and NOW Fresh. These terms help keep things clear and fair for you and for us.
Using This Website
Welcome to Healthy Pet Foods.
By using this website or placing an order with us, you agree to these Terms & Conditions, including our Delivery & Returns and Privacy sections below.
We may update these terms from time to time. The current version will always be available on our website. Changes won’t retrospectively alter the terms that applied to an order you’ve already placed.
Information on This Website
We work hard to make sure the information on our website is accurate, useful and up to date. Occasionally, however, mistakes can happen.
If you’re unsure about any product information or need help choosing the right option for your pet, please get in touch with us before ordering.
All content on this website, including text, photographs, images, graphics and software, belongs to Healthy Pet Foods, our suppliers or our service providers unless stated otherwise and may be protected by intellectual property laws.
You’re welcome to view, download or print website information for your own personal, non-commercial use. Any other reproduction or commercial use requires our prior written permission.
Not Veterinary Advice
Our product information, resources and articles are designed to help you make informed decisions about your pet’s nutrition.
They are general information only and are not a substitute for professional veterinary advice, diagnosis or treatment.
If your pet has a health condition, unusual symptoms or specific dietary requirements, we recommend speaking with your veterinarian.
Ordering
We currently deliver within New Zealand only.
When you submit an order, you’re offering to purchase the products in your cart in accordance with these Terms & Conditions. Your order is accepted when we confirm that it has been accepted for processing.
All prices displayed on our website are in New Zealand dollars (NZD) and include GST, unless stated otherwise.
Prices may change from time to time, but changes won’t affect an order we’ve already accepted.
Occasionally we may be unable to accept an order, for example if:
- a product is unavailable
- there has been an obvious pricing or product-information error
- we’re unable to deliver to your address
- there’s a problem processing your payment
If we’ve received payment for an order that we’re unable to accept, we’ll refund the amount paid.
Information about delivery, damaged goods, returns and regular deliveries is set out in our Delivery & Returns section and forms part of these terms.
Payment & Security
Pay with confidence.
We use secure online payment processing to help protect your payment information.
Payments are processed through Windcave, and Healthy Pet Foods does not store your full card details.
You’re responsible for keeping your account login details secure. If you’re using a shared or public device, we recommend signing out when you’ve finished.
Your Privacy
We take your privacy seriously and are committed to looking after the personal information you share with us.
We collect and use personal information where it’s needed to provide our products and services, communicate with you, and manage your relationship with Healthy Pet Foods. This may include information you provide when placing an order, creating an account, managing a subscription, contacting us, or signing up to receive our emails.
We may use your information to:
- process, manage and deliver your orders
- manage your account and subscriptions
- respond to your questions, requests or enquiries
- provide the products and services you’ve asked for
- communicate with you about your orders or account
- send you news, offers and other marketing communications where you’ve chosen to receive them
We don’t sell your personal information or mailing details to other businesses for their own marketing purposes.
We may share information with trusted service providers where necessary to operate our business and provide our services, such as website providers, payment processors and delivery partners.
If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link included in our emails.
You can also contact us if you’d like to request access to, or correction of, the personal information we hold about you.
We take reasonable steps to protect the personal information we hold and handle it in accordance with applicable New Zealand privacy law.
Our website may contain links to third-party websites. These websites have their own privacy practices and policies, and Healthy Pet Foods is not responsible for how those third parties collect, use or protect your information.
If you have any questions about your privacy or how we handle your personal information, please contact us at office@healthypetfoods.co.nz.
Our Responsibility
We want you to feel confident every time you order food for your pet. If something isn’t right, please let us know so we can help put it right.
Your Consumer Rights
If you’re purchasing products for personal, domestic or household use, you’ll generally have rights under the Consumer Guarantees Act 1993 and other applicable New Zealand consumer laws.
Among other things, products supplied to consumers must meet legal guarantees relating to matters such as acceptable quality, fitness for purpose and matching their description. The Consumer Guarantees Act also provides remedies where these guarantees aren’t met.
Nothing in these Terms & Conditions, or in our Delivery & Returns policy, is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified.
Our own returns and damaged goods policies sit alongside your rights under New Zealand law, not instead of them.
Information on This Website
We take care to provide accurate and useful product and nutritional information. However, information on this website is general in nature and isn’t intended to replace advice from a veterinarian or other suitably qualified professional.
See Not Veterinary Advice above.
Our Agreement
These Terms & Conditions, together with your order confirmation and any other terms expressly referred to here, set out the agreement between you and Healthy Pet Foods in relation to your purchase.
Nothing in this agreement affects any rights available to you under applicable New Zealand law.
Liability
To the fullest extent permitted by New Zealand law, Healthy Pet Foods will not be responsible for losses that aren’t reasonably foreseeable or that arise from circumstances outside our reasonable control.
Where liability can lawfully be limited, Healthy Pet Foods’ liability will be limited to the extent permitted by applicable law.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law where those rights or remedies cannot lawfully be excluded, restricted or modified. The Consumer Guarantees Act establishes statutory guarantees and rights of redress for consumers.